Privacy Policy

Effective Date: January 1 2025

Whiting Health LLC DBA IV Wellness AZ ("we," "us," or "our") is committed to protecting the privacy and security of our clients' personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book our services, or engage with us in person.

1. Information We Collect

We may collect the following types of information:

a.) Sharing of Customers Information

No information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not transfer or share consumer data with any external organizations under any circumstances.

b. )  Messaging Terms and Conditions: 

By providing your contact information, you consent to receive iYou will receive informational messages related to appointment reminders, health-related communications, and responses to your inquiries.. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying "STOP" or by emailing admin@ivwellnessaz.com. Reply "HELP" for support.
 

A. Personal Information

• Name,      address, phone number, email
• Date of      birth and gender
• Payment      information

B. Health Information (Protected Health Information – PHI)

• Medical      history and conditions
• Treatment      records and health assessments
• Physician      referrals and prescriptions

C. Technical Information

• IP      address and device information when visiting our website
• Cookies      and tracking technologies for website analytics

2. How We Use Your Information

We may use your information to:

• Provide      IV therapy and wellness services
• Process      payments and schedule appointments
• Maintain      medical records as required by law
• Send      appointment reminders and health-related communications
• Improve      our services and user experience
• Comply      with legal obligations and regulatory requirements

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it under the following circumstances:

• With      Healthcare Providers: To coordinate treatment or      referrals
• With      Third-Party Service Providers: For payment processing,      scheduling, or IT services
• As      Required by Law: In response to court orders,      subpoenas, or regulatory requirements
• With      Your Consent: When you authorize us to share      information with family, caregivers, or other third parties

4. How We Protect Your Information

We implement security measures to protect your personal and health information, including encryption, access controls, and secure storage. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

You have rights under HIPAA and applicable laws, including:

• Access      & Correction: Request a copy of your health      records and correct inaccuracies
• Restriction      Requests: Ask us to limit how we use or      share your information
• Confidential      Communications: Request communications through      specific channels
• Opt-Out:     Decline marketing communications

6. Retention of Information

We retain health records as required by law and dispose of them securely when no longer needed.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated Effective Date.

9. Contact Us

If you have questions or concerns about this policy, contact us at:

Whiting Health LLC DBA IV Wellness AZ
14000 N Hayden Rd. Ste 120A, Scottsdale, AZ 5260

480-697-6009

Admin@ivwellnessaz.com

Effective Date: January 1, 2025

Welcome to Whiting Health LLC DBA IV Wellness AZ (“Company,” “we,” “us,” or “our”). By using our services, booking appointments, or accessing our website, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

1. Services Provided

We offer IV hydration therapy, vitamin infusions, wellness injections, and related services. Our services are intended to support health and wellness but are not a substitute for medical treatment. You should consult with a licensed medical professional before receiving IV therapy.

2. Eligibility for Services

By booking an appointment or receiving services, you confirm that you:

• Are 18  years or older (or have a legal guardian’s consent if under 18)
• Have provided truthful and accurate medical information
• Do not  have any contraindicated medical conditions (as determined by our licensed      providers)

3. Medical Disclaimer

Our services are provided by trained medical professionals; however:

• We do  not diagnose, treat, or cure medical conditions
• We do  not guarantee specific health outcomes
• You  assume full responsibility for your health decisions

If you experience any adverse reactions, seek immediate medical attention.

4. Appointments, Cancellations & Refunds

A. Booking & Payment

• Appointments  require advance booking and payment at the time of service
• We  accept cash, credit/debit cards, and other approved payment methods

B. Cancellation Policy

• Cancellations  or reschedules must be made at least 12  hours in advance
• Cancellations made less than 12 hours before an appointment may be subject to a cancellation   fee
• No-shows  will be charged the full service fee

C. Refund Policy

• No  refunds will be issued once a service      has been provided
• If you  are dissatisfied with a service, please contact us to discuss resolution      options

5. Risks & Liability Waiver

By using our services, you acknowledge and accept that:

• IV      therapy involves potential risks and side effects, including but      not limited to allergic reactions, bruising, and discomfort
• You voluntarily      assume all risks associated with IV therapy
• You      release Whiting Health LLC DBA IV Wellness AZ and its employees      from any liability arising from service use, except in cases of      gross negligence

6. Privacy & Confidentiality

We respect your privacy and comply with HIPAA regulations. Please refer to our Privacy Policy for details on how we collect and protect your personal and health information.

7. Code of Conduct

To maintain a safe and professional environment, clients agree to:

• Treat      staff and other clients with respect
• Provide      honest and accurate medical history
• Refrain      from disruptive or inappropriate behavior

Failure to comply may result in refusal of service.

8. Intellectual Property & Website Use

All content on our website (logos, text, images) is protected intellectual property. You may not copy, distribute, or use our content without permission.

9. Governing Law

These Terms and Conditions are governed by the laws of the state of Arizona.Any disputes shall be resolved through mediation or arbitration before legal action is pursued.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted with an updated Effective Date.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Whiting Health LLC DBA IV Wellness AZ
14000 N Hayden Rd. Ste 120A, Scottsdale, AZ 85260

480-697-6009

Admin@ivwellnessaz.com